Is my part broken?

Chances are it’s not. We get emails daily about a part not working. And 99.9% of the time it’s not installed correctly.   Of the thousands of parts we’ve sold, we’ve only had three parts returned that were actual defects.  Carefully read the build guide or product page before assuming the part is defective.  If it is we’ll gladly replace it.

Do you do custom builds?

Yes!  Currently we have custom RTF QAV250s available with more models on the way.  These are true RTF (ready to fly) quads with FPV (first person view) and OSD (on screen display) fully configured and tested.  All that’s needed is to bind it to your Taranis and a battery.

Can you send me the 3D files?

No.  We use to share our files but don’t anymore.  People and other companies started selling and making money from our hard work.

Where is my package?

Make sure you entered the correct email during the checkout process.  We ship same day for all normal (non custom items) in stock parts orders placed before 2pm Mon – Sat.  When your item is shipped you will be emailed a tracking number.  Sometimes it can take up to 48 hours before live tracking info is available through USPS.  The ship dates are estimates, not guarantees.

Is my OSDoge board bad?

If you are having problems connecting to the computer, make sure the switch is set towards the USB port.  Also make sure you are using Java 7.  If you are not getting video, make sure you have the correct jumper settings for your vtx and camera.  If you are using the ImmersionRC Raceband transmitter, follow the instructions on the bottom of the product page.